Rules to Better Slack

• Do you use the best chat tools for employees?

  There are many tools used to communicate and collaborate online. The most efficient platforms for chats and calls are:

  • Teams
  • Slack

  We think Viva Engage could soon be decommissioned to reduce confusion.

  In China:

  • WeChat (personal)
  • DingTalk (businesses)
  • WeCom (businesses)

  Figure: XXX

  

  ❌ Figure: Bad example - Jim uses WeChat for work and asks Luke to come to the Big Chat room

• Do you add your Email groups as Channels?

  When adopting a new technology it can sometimes help to include a familiar paradigm. This helps users see how their understanding of the old technology applies to the new one.

  Companies should have Email Groups for the main offices, and one for the rest of the world. To help figuring out what channels to be posting to and what content is appropriate, recreate these groups as Slack channels.

  

  Figure: Our Main Office Email Groups

  

  Figure: Our Main Office Email Groups recreated as Slack Channels

• Do you know the best way to see if someone is in the office?

  You should create an #in-and-out channel on Slack and use the employees' MAC Addresses to identify who entered and left the office.

  

  ❌ Figure: Bad Example – Scream out “Where is Marlon?”

  

  ✅ Figure: Good Example – Using in/out functionality with Slack and Ubiquity Access Point

  Although there is one bug with the solution:

  Figure: Ubiquity Access Point Bug

• Slack - Do you turn off audio notifications on the iOS app?

  One of the main strengths of Slack is that, unlike SMS, Microsoft Teams, and to some extent email, it is a pull based system, meaning that you only go to it in your own time to look at topics you’re interested in, rather than having the information pushed to you with attention grabbing notifications. For this reason, it’s important that you turn off the sounds on the iOS app, and potentially all notifications all together.

  

  ❌ Figure: Bad example - The noises will grab your attention and interrupt your daily work

  

  ✅ Figure: Good example - Although you’re still getting notifications, hopefully it’s only when you’re taking a break to look at your phone anyway

• Do you use Slack as part of your DevOps?

  Figure: See how Slack can be setup to improve your Devops

  With all these different tools being used to collect information in your application, a developer will frequently need to visit many different sites to get information like:

  • Was the last build successful?
  • What version is in production?
  • What errors are being triggered on the app?
  • Is the server running slow?
  • What is James working on?

  This is where a tool like Slack comes in handy. It can help your team aggregate this information from many separate sources into one dedicated channel for your project. The other benefits also include a new team member instantly having access to the full history of the channel as well so no conversations are lost.

  At SSW we integrate Slack with:

  • Octopus Deploy
  • RayGun.io
  • TeamCity
  • Visual Studio

  Even better, you can create bots in slack to manage things like deployments and updating release notes.

  ✅ Figure: